Advice to self storage operators

Advice to self storage operators on the COVID-19 Outbreak

Updated May 12

The government has released its plans to reopen the country from lockdown.  While there remain questions on some of the details, it is clear that social distancing provisions will need to stay in place for the foreseeable future.   People are being encouraged to go back to work if they can not feasibly work from home.  More retailers can potentially open in June and trades and construction workers are being encouraged to resume now.  Real estate sales and inspections are also now permitted. More exercising and outdoor activities are allowed along with travel to parks and open places.  There will be more people traveling and out of their homes.

Self storage businesses need to prepare for an increase in customers both accessing their storage and new customer enquiries.  You are likely to get an increase in residential customer use in the coming weeks.  You should no longer restrict access to certain customers, however you may wish to continue or implement an appointment only system as a means to manage social distancing.

The current social distancing procedures need to become a normal and functional part of your operation with a full store of customers.  Procedures that work during lockdown with limited visitors to the store may not be suitable once more people are traveling and your store gets busier.  Consider what you need to do as a business to ensure all customers and staff comply with social distancing.

More details on the exact measures self storage businesses should be taking along with details on cleaning processes, furlough, training, accessing government funding and other resources are in the members section of this website


Keep to the government recommendation of social distancing, minimise any contact between people.