Special Guest Speaker - Linda Moir
An expert in HR and customer service, Linda Moir headed the London 2012 dream team that delivered outstanding front of house service through 15,000 volunteer Games Makers to 9 million spectators, resulting in one of the most successful Olympic and Paralympic Games in history. Previously, she was Virgin Atlantic’s Director of In Flight Services, responsible for the airline’s award winning service and ‘making flying fun’.
Linda demonstrates how the connection between high levels of staff engagement leads to increased customer satisfaction and business success. She shows how small businesses’ in particular, can stand out from the competition using personalised customer service and creating relationships with their customers.