Training Day - Operational - Birmingham - 7 November
Date: Thursday, 7 November 2019
Venue: Copthorne Hotel, Paradise Circus, Paradise Place, Birmingham B3 3HJ
This day is essential training for all Self Storage Managers tailored specifically to the UK Self Storage Industry.
The Association has again partnered up with industry legend, Dave Davies, to deliver an Operational Training module specifically designed for UK self storage staff.
The training covers the core elements every Self Storage Manager needs to be successful with topics covering:
- Being ready for business
- Pricing and debt control
- Enquiry management
- Managing customers
- Customer perceptions and reviews
- Daily duties
- Looking at your business from a customer's viewpoint
Trainer - Dave Davies
Dave is an accomplished self storage professional with over 18 years experience in the industry.
He spent 17 years at executive board level at Safestore joining at 15 stores and 40 employees. As a member of the Management Buy Out Team in 2004 and the IPO Team in 2008 he played a major role in the companies success and its growth to a FTSE 250 company with over 580 employees, 134 stores and revenues of £112m and EBITDA of £64m. Dave was also Managing Director of Space Maker Self Storage (12 stores) for 6 years before Safestore acquired it in 2016.
He is passionate about self storage, the people who work in it and the customers who use it and believes the key to a successful self storage business are the people. Recruiting staff with the right skills, growing their potential through effective coaching and support with the right strategy, an effective sales process, a customer led culture and empowerment to make the right decisions is paramount to both individual and business optimisation.
His unique set of knowledge, skills and practical hands on experience has proved invaluable to many businesses in the self storage sector.
Limited places available so please book as soon as possible to ensure availability.
Members @ £175.00 + VAT per person - please use the 'Book Button' below
Non-Members @ £350.00 + VAT per person - please email firstname.lastname@example.org only to make your booking and note the Membership Pledge below
If a non-member takes up membership within 6 months of attending an event, the SSA UK will reimburse the difference between the non-member rate and the member rate for that event.