Training Day - Selling Self Storage Online - Manchester - 13 November

Date: Wednesday, 13 November 2019

etc.venues, 11 Portland Street, Manchester, M1 3HU


Mystery shopping has shown that web based sales enquiries are generally handled poorly compared to phone and in-person enquiries. This training session is completely focused on how to best handle online queries and improve your conversion rate through this growing medium.

Customised specifically for the self storage industry it will cover the following topics, while discussing the general process of handling online sales enquires.

  • What makes online shoppers different?
  • Methods to respond to online enquiries promptly 
  • Engaging customers thorough web enquiries 
  • Closing the sale online 
  • The mathematics of online conversations 
  • Auto generated replies vs personal replies 
  • Handling social media enquires 
  • Online pricing, when and how 
  • Common mistakes when dealing with online enquiries 
  • Making your online customers feel special 
  • Filtering the chaff to get more efficient conversions 
  • How the GDPR will change how you acquire customers' data and follow-up enquiries

This course is designed for self storage managers with the aim to improve the number of web enquiries which are converted into reservations.

Download the draft agenda here

Trainer - Rennie Schafer
Rennie is the current CEO of the Self Storage Association UK, having previously been the CEO of the Australasian Self Storage Association for over 9 years.  Rennie has extensive knowledge of the self storage industry across the world, from the developing Asian markets through to the birthplace of self storage in the USA. He is a bit of a tech Geek and is currently on the Beta testing group for Google Maps and My Business.

£150 + VAT per person. 

Limited places available so book early to avoid disappointment.

Non-Members @ £300.00 + VAT per person - please email only to make your booking and note the Membership Pledge below

Member Pledge

If a non-member takes up membership within 6 months of attending an event, the SSA UK will reimburse the difference between the non-member rate and the member rate for that event.