Text Messaging Services, WhatsApp for Business & Quote Follow Ups
How do your customers want to hear from you? When communicating with customers (be it new enquiries, or for other reasons), it’s important to consider what is the most effective way of doing this.
Do they prefer, or are they more likely to read a text message over an email? Or would they prefer WhatsApp? 75% of adults in the UK have used WhatsApp in the last 3 months, and around two thirds of UK adults (65%) say that WhatsApp is their main online communication service.
Or how about personalised videos?
Are we taking enough advantage of the available communication tools that technology provides?
This session will explore three topics:
- Text messaging services - Integrated vs Non Integrated? What type of communication it is used for? The pros and cons
- WhatsApp Business - What is it being used for? How does it work? The pros and cons. Standard WhatsApp for business, and the upgraded version
- Live Switch Video Use - LiveSwitch is well used in Self Storage in the US as a form of ‘live chat’ integrated in to websites, for quote follow ups, internal operations including remote management, virtual customer check outs and for maintenance purposes. In the UK however, it is not yet widely used.
We’ll explore the features of LiveSwitch which include: - Allowing businesses to easily initiate or receive a video call with someone globally through a QR code, text message, or website form
- Does not require either person to download any software or app or buy any new hardware
- Works across any type of phone, tablet or laptop
- All interactions can be recorded, easily accessed, and searched through a centralised library
- Will video be the next big thing to take off in UK in Self Storage?
Speakers on this Educational Session will be presenting their own experiences of using FireText, WhatsApp for Business and other technology to try and improve quote conversion rates, customer satisfaction, chasing debt and overall efficiency.
We’ll also have a demo of LiveSwitch and the chance to ask questions.
Speakers
Shannon Duncan
Shannon is Operations Manager at MyStore Self Storage in Witney, where she has been for the last 8 years. Shannon has an active role in the day to day running of the business including assisting with their expansion plans, liaising with suppliers, team training, process management, website maintenance, SEO and content writing amongst other tasks. Shannon has previously been recognised as ‘Manager of the Year’ by the SSA and FEDESSA and their store has won multiple awards, including the SSA’s ‘Independent Store of Year’ award.
Shannon’s team use FireText, and she will be sharing MyStore’s experience with the platform.
Ewan Butler
Ewan is Managing Director of Tarka Self Storage, which is based in Bideford, Devon. Ewan launched Tarka in 2020, and their first site grew very quickly. In May this year Tarka Self Storage opened its second container storage facility in Ilfracombe, Devon. They also have other agreements in place for two other sites within Devon and if everything goes to plan, these will be open within 2024 and early 2025. He was born in the UK, but spent 5 years living in Perth, Australia owning and operating a company in the construction industry. On return to the UK, Ewan launched a soft play centre in Bideford, before venturing into Self Storage.
Ewan has been using WhatsApp for business for some time now with great success across all the Tarka companies and will be sharing his experience. He is now in the process of moving to their upgraded version.
Elisabeth Werndle
Elisabeth has been working for RADical Systems as Technical support for the last 6 years. She primarily supports users in both general usage of Space Manager and more bespoke features, reporting, and integrations as well. Having a fair amount of familiarity with the topic of SMS integration within the program, that is what she will be discussing.
James Hatfield
As the Chief Revenue Officer at LiveSwitch, James has been instrumental in driving the company’s success in video communication technology. He is responsible for the customer experience and every process that generates revenue at LiveSwitch. He has extensive leadership experience across diverse roles and technology areas, with companies ranging from fast growing startups to Fortune 500 enterprises.