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The Self Storage Association (SSA UK) is the principal trade association representing both self storage operators and industry supplier members’ interests in the UK.

The mission of the SSA UK is to:

Set the standard for the industry
Promote the self storage industry in the UK
Provide industry specific research
Provide a lobbying forum to promote industry interests with statutory bodies
Provide a forum for discussion and debate between members through a network of events including the annual conference, and regional meetings.
Raise awareness of the benefits of self storage and promote best practice within the industry

SSA UK currently has a membership of approximately 450 storage operators and suppliers to the industry with membership growth in line with the sector. Nationally, there are approximately 1,582 primary facilities, offering approximately 45.6 million square feet of rentable space (Source Cushman & Wakefield/SSA UK).

Upcoming Events

11 March 2021

Customer Service Excellence

So, what are the 5 key components of great customer service? How do you deal with those ‘difficult’ customers and turn challenging situations into positive experiences? What types of online and offline tools should you be using to extend the customer service experience beyond direct contact with you? Which factors influence customer loyalty, even after customers stop renting from us? Led by Christel Land, this one-day online session will answer these questions and many more and help you to improve how you negotiate, communicate and even turn a debt collection exercise into a better experience for you and your customer.

£100.00 + VAT for SSA UK and FEDESSA Members

Online via Zoom Online Training Session

24 – 31 March 2021

From Start-Up to Success

Learn the tips and tricks when opening up a new self storage store from two industry professionals who, between them, have developed and opened dozens of stores across the country. Split over two days, these sessions will explore everything from financing and site selection, through to design and construction, budgeting, planning permissions, branding, staffing and then fill-up. This is the most comprehensive training ever offered to the industry from two of the most successful and skilled self storage operators in the UK.

Online Online Training Session

20 April 2021

Selling Self Storage Online - 20 April 2021

Mystery shopping has shown that web-based sales enquiries are generally handled poorly compared to phone and in-person enquiries. This training session is focused on improving your online sales skills and demonstrating how best to handle these types of enquiries to improve your online conversion rates.

Online Online Training Session