Annual Subscriber Survey 2026

Name ^* (required)

Company Name ^* (required)

Which best describes you?

Considering entering the self storage industry

Supplier to the industry

Property investor/developer

Early-stage operator

Industry professional

Other (please specify)

*If you selected other please use the textbox below

How long have you been connected to the self storage industry?

New to the industry (under 1 year)

1–3 years

3–5 years

5+ years

What are your current goals within the self storage industry? (select all that apply)

Learning about the sector

Planning a new facility

Growing an existing business

Finding partners/suppliers

Understanding regulations

Investment research

Before today, were you aware that your Subscriber package includes: (select all that apply)

Industry webinars

Sector forums

Selected online resources

UNLOCKED magazine

Industry updates & eNews

Industry reports access

Networking opportunities

SSA UK helpline support

Overall, how valuable do you find your SSA UK subscription?

Extremely valuable

Valuable

Somewhat valuable

Limited value so far

Unsure, I haven’t used it much yet

How satisfied are you with our email communications?

I receive too many emails

I receive the right number of emails

I would be happy to receive more emails as I find the content useful

What is your opinion of the SSA UK website? (Select all that apply)

It is not always easy to find what I want

It’s a great resource when I have a problem

I have never logged into the subscriber online area

I use it to find information on events

I use it to look for suppliers

I use it for legal information and help

I use the QuickGuides on the website

I have difficulties logging in

I don’t like having to renew our subscription online

How might we improve the website?

Which content do you engage with most?

Webinars

Industry news

Reports & data

Magazine articles

Events information

Legal/regulatory updates

I rarely engage

What topics would you like more support or insight on?

Which one of the following is your preferred method to receive information?

UNLOCKED Magazine

eNews

Events & Webinars

Our website

Telephone call

Email

Social media

Which of the following have you used in the past 12 months?

Hot Topic webinars

Sector Forums

Online resources / guides

UNLOCKED magazine

Industry reports

SSA UK helpline

None yet

If you have not used SSA UK resources, what is the main reason?

Lack of time

Not sure where to start

Didn’t realise they were available

Not yet relevant to my business

Prefer in-person support

Other

*If you selected other, please specify below

Which of the following parts of UNLOCKED do you find the most valuable? (Select all that apply)

*If you selected other please specify below

Is there any content you would like to see covered more in the magazine?

How would you rate the magazine overall?

0 - Useless

1 - Average

2 - Okay

3 - Good

4 – Very Good

5 – Extremely valuable

How do you rate eNews?

I find it very useful and try and read each one

I find it somewhat useful and read it when I have time

I occasionally read it

I may not read it at the time but keep them as a reference

I rarely read the eNews

I don’t think I receive eNews

Is there any content you would like to see included in future issues of eNews?

Before today, were you aware that SSA UK provides QuickGuides covering key self storage topics?

Yes, and I have used them

Yes, but I have not used them yet

No, I was not aware of them

If you have used QuickGuides, how useful did you find them?

Extremely useful and practical

Useful reference material

Somewhat useful

Not very useful

I have not used QuickGuides

What types of QuickGuides would be most valuable to you? (select all that apply)

Getting started in self storage

Operational best practice

Legal and compliance topics

Marketing and customer acquisition

Security and risk management

Industry terminology / basics

Investment and development guidance

Staff training

Other (please specify)

*If you selected other, please specify

Would access to a wider range of operational QuickGuides be valuable as your involvement in the industry grows?

Yes, definitely

Possibly in the future

Not at this stage

Unsure

How useful are SSA UK webinars and online events for you?

Very useful

Useful

Occasionally useful

Not relevant yet

I haven’t attended

What would encourage you to participate more?

Shorter sessions

Beginner-focused content

More practical guidance

Networking opportunities

Case studies from operators

Clear “getting started” pathway

Something else

*If you selected something else, please specify

What is your opinion of the SSA UK Conference? (Select all that apply)

How confident do you currently feel navigating the self storage industry?

Very confident

Mostly confident

Somewhat confident

Not very confident

Completely new to the sector

Has your subscription:

Met your expectations

Not met your expectations

Is about what you expected

Exceeded your expectations

How responsive are we?

I always receive a quick response

Mostly, I receive a response within a reasonable timeframe

I never receive a response

I have not contacted the Association

How likely are you to continue as an SSA UK Subscriber?

Have you considered becoming a Full SSA UK Member?

Yes, actively considering

Possibly in the future

Not yet

I’m not familiar with the difference

What would most influence your decision to upgrade to Full Membership?

Access to legal agreements & contracts

Operational guidance

Business support services

Industry credibility & recognition

Networking opportunities

Cost/value clarity

When my business grows further

Other (option to add their own answer)

*If you selected other, please specify below

At what stage would Full Membership become relevant to you?

When opening a site

When expanding operations

When needing legal/operational support

When revenue increases

Not sure yet

What additional support would help you most right now?

How well does SSA UK help you feel connected to the industry?

Extremely well

Well

Somewhat

Not yet

Do you believe your opinions are heard and valued?

Yes - definitely

No, not so far

I don’t know

Are there any other comments or feedback you would like to pass on to the SSA UK team?