Please note the following terms and conditions for delegate bookings received for SSA UK and FEDESSA online events only. There are separate terms and conditions for in person events, including conferences.

These terms will apply once a completed booking has been received either in hardcopy form or via the website/shop.

  1. Only cancellations advised in writing to [email protected] or submitted through the cancellation function on the website and received 5 days prior to the event date will receive a refund.
  2. We do not offer a refund for cancellations received within 5 days of an event.
  3. Substitutes are permitted. Please advise the SSA UK office as soon as reasonably possible via [email protected] if you require to substitute a delegate.
  4. We do not accept transfers from one event to another under any circumstances.
  5. Online event bookings are on a per person basis.  If it is found that a delegate has shared their joining link or is having multiple people view the event then they will be liable for a penalty fee of up to 5 times the cost of the ticket price or may be refused access to the event with no refund of the ticket price.