Association: SSA UK

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SSA UK Members self assessment form

SSA UK Members self assessment form

This self assessment form allows us to get a better understanding of our membership and also asses compliance with the membership standard. Please answer all questions based on all your sites. If one of your sites would answer no to a question then answer no even if other sites would answer yes.

If you have any questions please contact the SSA UK on 01270 623 150 or [email protected]

Name of business ^* (required)

Name of person completing the form ^* (required)

Email address of person completing the form ^* (required)

Do you use any shipping containers, or flat pack containers, as storage units in your business? (Select the closest option that applies) ^* (required)

All units are container based

The majority of units are container based

Only a small amount of containers

No containers used as storage units

Do you keep keys for some customer's units or a master key? (Select the closest option that applies) ^* (required)

No, we keep no keys at all and have no means of accessing a customer's unit without using force

We keep keys for selected customers and charge for this service

We keep keys for selected customers and do not charge

We keep keys for the majority of customers

We keep keys for all customers, or have a master key for all units

Do you accept deliveries for customers? ^* (required)

No - we do not take deliveries for customers

Yes - we hold them in a common delivery room and use the SSA UK delivery room agreement

Yes - we hold them in a common delivery room but do not use the SSA UK delivery room agreement

Yes - we take deliveries directly to the customer's unit

All self storage sites in my business... ^* (required)

Have a secure defined perimeter, which could be the building itself and/or a perimeter fence

Are accessed and controlled separately from any other business/storage

Have Customer Only access control to the self storage area

Are clean, dry and watertight

Have CCTV systems monitoring critical access and exit points with recording for at least 31 days

Have fire and security alarms which are monitored and comply with relevant Fire Regulations

Have a customer reception area, or such an area is available at an associated site nearby

Have customer and staff amenities such as toilets and washrooms

Have internal signage specifically notifying customers of Health & Safety, No-Smoking and Fire Regulation requirements

All customers are given a copy of and sign (digitally or in person) a self storage contract based extensively on the SSA UK standard self storage licence agreement that has the following key elements... ^* (required)

Includes a cover page highlighting key terms and conditions

The Storer owns or is authorised to store the Goods

If you fail to comply with the conditions of this agreement the business will have certain rights which include forfeiture of your Deposit and the right to seize and sell and/or dispose of your goods

The Storer must not store hazardous, dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods

The Storer must check the Unit is suitable for storing the Goods

The limitation of liability for loss of and damage to Goods

Goods are stored at your sole risk. You must take out insurance cover

How the business may use and share your personal and other data

The period of notice for terminating the agreement

Define the room(s)/space(s) to be occupied, acknowledging that not all unit sizes are the exact size

Define the charge period

Define the price and method of payment

Make clear the position on Insurance of the goods which are being stored

Define the right to occupy as a Licence and not a tenancy

Confirm that the owner of the facility has no means of accessing the unit without using force. If they do have such access, then a managed storage agreement is used detailing the conditions on which the owner can access the space

Includes the customer’s warranty of the “True Value” of the Goods – either “total replacement value” or “market value”, as decided by the operator

All self storage spaces/units in my business... ^* (required)

Have direct and separate lockable access for individual customers

Provide a secure perimeter eliminating access through adjacent rooms/spaces including from above

Have suitable mechanical assistance for access, or provide suitable stairs to upper-level storage units or containers, which must meet H&S Regulations

Have suitable ventilation or equipment to limit condensation

Any containers have a lock box or other system that protects the lock on containers from being cut and secures the doors

During the customer sign-up, all customers... ^* (required)

Have a copy of their photo ID taken and filed or verified electronically

Have a proof of address checked

Have all aspects of security at our site explained to them

Have at least their first payment taken by credit/debit card or cheque, not cash

Have explained to them the goods that are strictly prohibited from storage

Insurance ^* (required)

I have a process to make sure all customer's goods are insured, either through our insurance or a third party

I offer customers goods insurance to customers, and encourage them to insure to the full value of their goods in storage

I carry insurance against the property for the main perils of fire, flood, storm etc., (this will normally be a Landlord’s responsibility)

I Carry Warehouse Keeper Liability Insurance/Contractual and Legal Liability in respect of your common law liability for goods which are stored – to cover for example, negligence on behalf of the operator

I carry Public Liability Insurance to a minimum value of £2 million

I carry any insurances required by legislation (e.g. Employers Liability) where applicable

Licencing ^* (required)

PAT testing is completed on electrical items annually

I have a licence from PPL PRS to play music in public

I am licensed with the ICO to collect and store CCTV footage

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