Published: 01 Dec 2017
Last reviewed: 27 Apr 2021

In this issue:

  • Chairman’s Report
  • Welcome to our new Young Leaders Group!
    • The Young Leaders Group (YLG) was launched this summer after a lot of interest from owners and managers who are lucky enough to be under 40! The first meeting was held in Birmingham on 21st September.
  • Pricing is a critical element of your business.
    • Many businesses operate in industries with margins of 15% or less and are constantly measuring their pricing policies. Yet in self storage, operators often give little consideration to their overall pricing strategy and the impact, positive and negative, this can have on their business. In this article we look at pricing for existing customers.
  • Qualities of good self storage staff
    • At the beginning of a new year, many business owners review the past 12 months to find ways they can improve their business in the coming year. This is also a good time for owners and staff of self storage facilities to do an ‘internal audit’ – to look at their personal performance and identify areas where they could improve.
  • Focus on Lucy Maidman
  • Self storage adds profit to farm
    • When Southampton University undergraduate and farmer Sam Burge helped out a friend, little did he know that it would sow seeds for a burgeoning new business venture to secure his family farm.
  • New Members
  • 2018 SSA UK calendar of events
  • GDPR update
    • The General Data Protection Regulations (GDPR) will come into force in the UK in May 2018. They will impact how you handle your customers’ personal data. The SSA UK has been working on this issue for some time and taking legal advice on exactly how it will impact the self storage industry and its members.
  • Positive mental health promotion
    • Spotting and supporting employees with conditions such as anxiety, depression and stress is a key responsibility for companies today
  • 2017 conference Berlin
  • UK award winners 2017
  • Viva Las Vegas!
  • How customers find you online is changing
    • Customer use of the online landscape is going through some fairly fundamental changes and many businesses are not adapting their marketing strategy to address this. Do you know how your potential customers are now searching for local businesses online?

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