Do you ever wish you had a clone to answer your business calls when you're off the clock? In this session, Tom Hornby from Spare Space Storage shares how he built an AI phone agent to handle customer calls when he’s unavailable - including evenings, weekends, and those inconvenient moments when it isn’t practical to take a call. Tom believes that reaching voicemail when contacting a business can mean the difference between getting a booking, or your competitor taking the business.

Automation is the new buzz word in self storage and clever automation can save you money and improve the customer experience, but sometimes a human touch is better than a machine.