Mystery shopping has shown that web-based sales enquiries are generally handled poorly compared to phone and in-person enquiries.
This training session is focused on improving your online sales skills and demonstrating how best to handle these types of enquiries to improve your online conversion rates.
Led by Rennie Schafer the session is customised specifically for the industry and covers:
- What makes online shoppers different?
- Methods to respond to online enquiries promptly
- Engaging customers through web enquiries
- Closing the sale online
- The mathematics of online conversations
- Auto generated replies vs personal replies
- Online pricing, when and how
- Common mistakes when dealing with online enquiries
- Making your online customers feel special
- Filtering the chaff to get more efficient conversions
- Social Media and self storage
- Using reviews to boost your business
- Use of online chat
Cost: £140 + VAT
Note: This training is exclusive to SSA UK & FEDESSA members
