FOCUS UK 2014 - Q1

In this issue:

• SSA News
  • New Members
  • Calendar of events 
• SSA Features
  • How the SSA UK uses your information
    • One of the strengths of being part of the Self Storage Association is having access to industry data that helps you benchmark your business, or just keep track of how the industry is progressing. It has been a strategic decision by the SSA UK Board to develop the Association into the premier source of industry data and to make this data available to the membership.
  • How to successfully handle customer complaints
• Company Feature:
  • Attic Self Storage: 
    • Attic Self Storage is located just off the A12 in East London, which is a main arterial route into London. It is located in E3 so quite central, but outside the congestion charging zone and within 10 minutes of both London City Airport and Canary Wharf.
• Employment Feature :
  • Employment Law- Keeping On The Right Track
    • It’s been an interesting couple of years for employment law. The Government’s ethos of putting the employer back in the driving seat was reflected in the introduction of new laws which arguably removed employee certainty and improved employer flexibility
  • Don’t let difficult staff sap the life from your business
    • An enormous amount of workplace energy, hours and money is wasted on dealing with difficult and negative employee behaviour. It is important that this kind of conduct is identified and immediately dealt with so that the appropriate focus on customers and the business can be resumed.
• Interview:
  • Focus on Alex Wilson owner of Metro Self Storage located in South Leeds
• Legal Feature:
  • Customers in financial difficulty or insolvency – Top 10 frequently asked questions
•  IT Feature:
  • New Year’s Resolutions to improve your online presence