How can you stay ahead of rising arrears and bad debt?


Join us in Nottingham for an insightful evening on tackling overdue payments and debt management, with valuable networking opportunities, an industry update, and a relaxed three-course dinner with beer/wine.


Are rising arrears and bad debt pressuring your business?

Across the industry, members tell us they’re facing the same challenge: customers taking longer to pay, rising arrears, and increasing bad debt. That’s why we’ve brought together a networking event focused on one of the issues that matters most to your bottom line. Getting paid on time.

Join us in Nottingham on Thursday, 26 November for an evening packed with practical advice, expert insight, and peer-to-peer discussion. Learn how to prevent and manage arrears, strengthen debt collection processes, and protect your cash flow.

You’ll hear from Martin Slater of Redwood Collections, with practical advice on keeping payments on track and handling arrears when they arise, and we’ll also be joined by a behavioural science specialist, Tim Wade, who’ll reveal how small changes in communication and customer engagement can improve payment outcomes and strengthen commercial performance.

And it’s not just about expert advice. You’ll have the opportunity to share experiences, compare approaches, and learn from other members who are tackling the same challenges every day.

Whether you’re dealing with bad debt now or want to put stronger processes in place before problems arise, you’ll leave with practical ideas you can put into action immediately, plus valuable new industry connections.

With dinner and drinks included, it’s the perfect opportunity to learn, share and network in a relaxed setting. Places are limited, so don’t miss the chance to strengthen your approach to arrears and gain better control of your cash flow. Book your place today.


Venue


Cleaver & Wake - Nottingham
1a The Great Northern Cl, Nottingham NG2 3JL

 

Named after two Victorian lace finishers who ran a small business on the original Island Quarter site, Cleaver & Wake serves dishes using the best produce from across the British Isles.

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Agenda


18.00 Drinks Reception
18.45 Welcome, Introductions & SSA UK Update
Simon Forrester, CEO
19.00 Starters to be served
19.30 Getting Paid: Preventing and Managing Arrears in Self Storage
Martin Slater, Redwood Collections (Event Sponsor)
Martin will discuss the practical steps self-storage operators can take to reduce payment problems before they arise. The presentation will cover customer onboarding, clear payment terms, early warning signs, effective communication and when an overdue account should be escalated.

It will also explore common challenges within the self-storage sector, including customers leaving without providing an updated address, balances continuing to grow and the importance of keeping accurate agreements and customer information. Attendees will leave with practical ideas they can apply within their own businesses.
19.45 Mains to be served
20.30

Behavioural Science for Self Storage: Small Changes, Big Commercial Gains
Tim Wade, CX Lab

Customers don't always make rational decisions. They're often under pressure, comparing confusing options, or unsure what they really need, so small changes in pricing, messaging, choice design and reassurance can make a big difference to enquiries, conversions and profit.

In this practical, energising keynote, Tim Wade shows how behavioural science can help self-storage operators understand customer behaviour and apply simple, ethical changes that improve commercial outcomes. Using real-world stories and practical examples, he explores pricing, value perception, customer confidence and everyday touchpoints, giving attendees fresh ideas they can test straight away.

21.00 Desserts & tea and coffee served
21.15 Member Networking
22.00 Wrap Up and Close

Speakers


 

Exclusive Event Sponsor

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